Anywhere 365

---

The Anywhere 365 Cloud Contact Center software lets customers effortlessly engage with your business over the communications channels of their own choice: voice, chat, email, WhatsApp, social media, and many other channels. This collection of APIs allows seamless integration of Anywhere 365 from our Fusion platform.

Check Anywhere 365 for a MS tenant integration

Before being able to integrate Anywhere 365 services, this API can be used to verify if the service integration is available at group level.

Request

Endpoint

GET /api/v01/draas/{draas_instance}/tenants/{uuid}/subscriptions/{subscription_id}/anywhere365/check

Authorization

Required role

tenants.instance.subscriptions.instance.anywhere365.check

Path Parameters

Parameter	Type	Description
draas_instance	string	See common parameters
uuid	string	A system generated unique ID (UUID) identifying the tenant managing the subscription
sub_id	integer	Index of a subscription for which you want to get the Anywhere 365 integration status

URL/Query parameters

N/A

Response

Status codes

Parameter	Description
200	The actual integration status has been read
400	Error while processing the request
403	The API consumer doesn't have sufficient rights to perform this action
404	No MS Teams tenant found or the path tenant / subscription doesn't exist
500	Uncatched error on server side

Success

Body

Parameter	Type	Description	Conditional?
enabled	boolean	Flag that is true if your group allows Anywhere 365 integration, false otherwise	no

Example

{
    "enabled": true
}

Integrate an Anywhere 365 site

Before being able to use Anywhere 365 services, you'll have to integrate the Anywhere 365 main site to your Fusion subscription. This API allows this by using the Anywhere 365 main site name as the entry point.

Request

Endpoint

POST /api/v01/draas/{draas_instance}/tenants/{uuid}/subscriptions/{subscription_id}/anywhere365

Authorization

Required role

tenants.instance.subscriptions.instance.anywhere365.integrate

Path Parameters

Parameter	Type	Description
draas_instance	string	See common parameters
uuid	string	A system generated unique ID (UUID) identifying the tenant managing the subscription
sub_id	integer	Index of a subscription for which you want to integrate an Anywhere 365 main site

URL/Query parameters

N/A

Body

Parameter	Type	Description	Required
name	string	The Anywhere 365 main site name	yes

Example

{
  "name": "A365 Test Site Collection"
}

Response

Status codes

Parameter	Description
200	The Anywhere 365 main site was integrated successfully
400	Error while integrating the Anywhere 365 main site
403	The API consumer doesn't have sufficient rights to perform this action
404	The path tenant / subscription doesn't exist
500	Uncatched error on server side

Success

Body

Parameter	Type	Description	Conditional?
a365Id	string	Reference of the Microsoft Sharepoint list defining the Anywhere 365 main site	no
id	integer	Index of the integrated Anywhere 365 in our SRE database	no

Example

{
    "a365Id": "netaxisdev.sharepoint.com,5db4803c-b318-41bb-b21d-b2d2e0fb8dcd,729daeb5-5be7-4934-8823-ac0050eb1d99",
    "id": 2
}

Get the list of Anywhere 365 subsites

After an Anywhere 365 site has been integrated, its subsites may be managed. This API call returns all available subsites related to an Anywhere 365 main site.

Request

Endpoint

GET /api/v01/draas/{draas_instance}/tenants/{uuid}/subscriptions/{subscription_id}/anywhere365/sites/{site_id}/subsites

Authorization

Required role

tenants.instance.subscriptions.instance.anywhere365.sites.list

Path Parameters

Parameter	Type	Description
draas_instance	string	See common parameters
uuid	string	A system generated unique ID (UUID) identifying the tenant managing the subscription
sub_id	integer	Index of a subscription for which you want to get the Anywhere 365 subsites list
site_id	string	One of the Anywhere 365 subsite as returned by this API

URL/Query parameters

Parameter	Type	Description	Required?
parent	string	Set this value to the desired parent site to retrieve. If the parent has no children, will be returned an empty array	no

Response

Status codes

Parameter	Description
200	Anywhere 365 subsites have been found
400	Error while processing the request
403	The API consumer doesn't have sufficient rights to perform this action
404	No MS Teams user found or the path tenant / subscription doesn't exist
500	Uncatched error on server side

Success

Body

Parameter	Type	Description	Conditional?
sites	array	A list of subsite objects related to the main site	no

Subsite Object

Parameter	Type	Description	Conditional?
id	string	Reference of the Microsoft Sharepoint list defining the Anywhere 365 site	no
name	string	Name of the Anywhere 365 subsite	no
hasChildren	boolean	The Anywhere 365 subsite has children	no
isRoot	boolean	The Anywhere 365 subsite is root level	no
level	integer	Tree level of the Anywhere 365 site/subsite	no
parent	string	Reference of the Microsoft Sharepoint list defining the Anywhere 365 parent site. Not returned at level 0 site	no
filter	boolean	Filter. Only present if the site is defined as filter.	no

Example no/empty query parent

{
    "sites": [
        {
            "id": "netaxisdev.sharepoint.com,0028d4fa-7291-4047-b559-787f7a5136cd,8fa69c4c-64a0-45bd-b87b-aee2ac01f849",
            "name": "EMEA Root Site",
            "level": 0,
            "isRoot": true,
            "hasChildren": true
        },
        {
            "id": "netaxisdev.sharepoint.com,0028d4fa-7291-4047-b559-787f7a5136cd,bd5b822d-85ed-4f8e-a11e-254d503ca6c2",
            "name": "Switzerland",
            "level": 1,
            "isRoot": false,
            "parent": "netaxisdev.sharepoint.com,0028d4fa-7291-4047-b559-787f7a5136cd,8fa69c4c-64a0-45bd-b87b-aee2ac01f849",
            "hasChildren": true
        },
        {
            "id": "netaxisdev.sharepoint.com,0028d4fa-7291-4047-b559-787f7a5136cd,a5994ada-391e-4eed-bf1a-6dd88a75d13e",
            "name": "France",
            "level": 1,
            "isRoot": false,
            "parent": "netaxisdev.sharepoint.com,0028d4fa-7291-4047-b559-787f7a5136cd,8fa69c4c-64a0-45bd-b87b-aee2ac01f849",
            "hasChildren": true
        },
        {
            "id": "netaxisdev.sharepoint.com,0028d4fa-7291-4047-b559-787f7a5136cd,690ecc08-7d6e-4881-bcb5-d0a917aca844",
            "name": "Office and Administration Bern",
            "level": 2,
            "isRoot": false,
            "parent": "netaxisdev.sharepoint.com,0028d4fa-7291-4047-b559-787f7a5136cd,bd5b822d-85ed-4f8e-a11e-254d503ca6c2",
            "hasChildren": false,
            "filter": true
        },
        {
            "id": "netaxisdev.sharepoint.com,0028d4fa-7291-4047-b559-787f7a5136cd,e114e6fb-393b-4732-8549-e0384f8e1131",
            "name": "Office and Administration Paris",
            "level": 2,
            "isRoot": false,
            "parent": "netaxisdev.sharepoint.com,0028d4fa-7291-4047-b559-787f7a5136cd,a5994ada-391e-4eed-bf1a-6dd88a75d13e",
            "hasChildren": false,
            "filter": false
        },
        {
            "id": "netaxisdev.sharepoint.com,0028d4fa-7291-4047-b559-787f7a5136cd,7a7d825b-9e72-47eb-bee0-b8bdad84416d",
            "name": "Industry Bern",
            "level": 2,
            "isRoot": false,
            "parent": "netaxisdev.sharepoint.com,0028d4fa-7291-4047-b559-787f7a5136cd,bd5b822d-85ed-4f8e-a11e-254d503ca6c2",
            "hasChildren": false,
            "filter": false
        }
    ]
}

Example query parent with children

{
    "sites": [
        {
            "id": "netaxistest.sharepoint.com,26910c72-af43-4e15-bbfc-8b5d8cb8890f,ff562d61-c457-42ec-90c0-c6c0492fecfb",
            "name": "Switzerland",
            "level": 1,
            "isRoot": false,
            "parent": "netaxistest.sharepoint.com,26910c72-af43-4e15-bbfc-8b5d8cb8890f,0a2facc8-5da4-42ed-bec3-41e6e361ed79",
            "hasChildren": true
        }
    ]
}

Example query parent with no children

{
    "sites": []
}

Get the list of Anywhere 365 main sites

After an Anywhere 365 site has been integrated, its main sites may be managed. This API call returns all available main sites.

Request

Endpoint

GET /api/v01/draas/{draas_instance}/tenants/{uuid}/subscriptions/{subscription_id}/anywhere365

Authorization

Required role

tenants.instance.subscriptions.instance.anywhere365.sites.list

Path Parameters

Parameter	Type	Description
draas_instance	string	See common parameters
uuid	string	A system generated unique ID (UUID) identifying the tenant managing the subscription
sub_id	integer	Index of a subscription for which you want to get the Anywhere 365 main sites list

URL/Query parameters

N/A

Response

Status codes

Parameter	Description
200	Anywhere 365 main sites list have been returned successfuly
400	Error while processing the request
403	The API consumer doesn't have sufficient rights to perform this action
404	No MS Teams user found or the path tenant / subscription doesn't exist
500	Uncatched error on server side

Success

Body

Parameter	Type	Description	Conditional?
sites	array	A list of main site objects main sites	no

Main Site Object

Parameter	Type	Description	Conditional?
a365Id	string	Reference of the Microsoft Sharepoint list defining the Anywhere 365 main site	no
name	string	Name of the Anywhere 365 main site	no

Example

{
    "sites": [
        {
            "a365Id": "netaxistest.sharepoint.com,26910c72-af43-4e15-bbfc-8b5d8cb8890f,0a2facc8-5da4-42ed-bec3-41e6e361ed79",
            "name": "EMEA Root Site"
        }
    ]
}

Get the list of agents and supervisors of a subsite

When selecting a subsite, we can start managing the agents and supervisors lists that belong to this subsite. This API returns the list of agents and supervisors that belong to a specific subsite.

Request

Endpoint

GET /api/v01/draas/{draas_instance}/tenants/{uuid}/subscriptions/{subscription_id}/anywhere365/sites/{site_id}/agents

Authorization

Required role

tenants.instance.subscriptions.instance.anywhere365.sites.instance.agents.list

Path Parameters

Parameter	Type	Description
draas_instance	string	See common parameters
uuid	string	A system generated unique ID (UUID) identifying the tenant managing the subscription
sub_id	integer	Index of a subscription for which you want to get the list of agents and supervisors
site_id	string	One of the Anywhere 365 subsite as returned by this API

URL/Query parameters

Parameter	Type	Description	Required?
type	string	Set this value to agentsif you want to restrict the results to the agents, supervisors for supervisors or both if it doesn't matter. If not used, defaults to both value	no

Body

N/A

Response

Status codes

Parameter	Description
200	The list of agents could be retrieved
400	Error while processing the request
403	The API consumer doesn't have sufficient rights to perform this action
404	The path tenant / subscription / Anywhere 365 subsite doesn't exist
500	Uncatched error on server side

Success

Body

Parameter	Type	Description	Conditional?
agents	array	List of agent objects associated to this subsite	yes
supervisors	array	List of supervisor objects associated to this subsite	yes

Agent or Supervisor Object

Parameter	Type	Description	Conditional?
user	string	SIP address of the agent or supervisor	no
formal	boolean	Flag that tells if an agent may op-in or opt-out a queue. Only relevant for agents, not present for supervisors	yes
userPrincipalName	string	User principal name in the Microsoft Azure AD meaning	yes
phoneNumber	string	Phone number assigned to the agent or supervisor in Microsoft Teams	yes

Example

{
    "agents": [
        {
            "formal": false,
            "user": "sip:pietro.acinapura@netaxisdev.onmicrosoft.com"
        },
        {
            "formal": false,
            "phoneNumber": "+33613575607",
            "user": "sip:christophe.bury@netaxis.be",
            "userPrincipalName": "christophe@netaxisdev.onmicrosoft.com"
        },
        {
            "formal": true,
            "user": "sip:francesco.tarantola@netaxis.be"
        }
    ],
    "supervisors": [
        {
            "phoneNumber": "+3223661285",
            "user": "sip:manuel.basilavecchia@netaxis.be",
            "userPrincipalName": "manuel@netaxisdev.onmicrosoft.com"
        },
        {
            "user": "sip:gaetan.brichet@netaxis.com"
        }
    ]
}

Get the details of an agent or supervisor

When selecting an entry from the list of agents and supervisors, this API returns the details of the selected entry. If the entry is an agent, the API call also returns the complete list of possible skills including the ones that are assigned to the agent and their associated score.

Request

Endpoint

GET /api/v01/draas/{draas_instance}/tenants/{uuid}/subscriptions/{subscription_id}/anywhere365/sites/{site_id}/agents/{agent_id}

Authorization

Required role

tenants.instance.subscriptions.instance.anywhere365.sites.instance.agents.instance.read

Path Parameters

Parameter	Type	Description
draas_instance	string	See common parameters
uuid	string	A system generated unique ID (UUID) identifying the tenant managing the subscription
sub_id	integer	Index of a subscription for which you want to get the list of agents and supervisors
site_id	string	One of the Anywhere 365 subsite as returned by this API
agent_id	string	One of the Anywhere 365 agent or supervisor user property (sip address) as returned by this API

URL/Query parameters

N/A

Body

N/A

Response

Status codes

Parameter	Description
200	The details of the agent or supervisor could be retrieved
400	Error while processing the request
403	The API consumer doesn't have sufficient rights to perform this action
404	The path tenant / subscription / Anywhere 365 subsite / agent doesn't exist
500	Uncatched error on server side

Success

Body

Parameter	Type	Description	Conditional?
displayName	string	Display name of the agent or supervisor as read from Microsoft Teams	yes
user	string	SIP address of the agent or supervisor	no
formal	boolean	Flag that tells if an agent may op-in or opt-out a queue. Only relevant for agents, not present for supervisors	yes
userPrincipalName	string	User principal name in the Microsoft Azure AD meaning	yes
phoneNumber	string	Phone number assigned to the agent or supervisor in Microsoft Teams	yes
categories	array	List of category objects which summarizes the main skills categories	no

Category Object

Parameter	Type	Description	Conditional?
name	string	Name of the skills category	no
skills	array	List of skill objects that belong to this category	no

Skill Object

Parameter	Type	Description	Conditional?
name	string	Name of the skill	no
active	boolean	Indicates if the agent has the skill assigned or not. Not used for creation or modification APIs as it is implicit if skill is present	no (not used for POST or PUT APIs)
score	integer	Value between 1% and 100% that gives an information about the competence of the agent for this skill	yes

Example

{
    "categories": [
        {
            "name": "Skill",
            "skills": [
                {
                    "active": true,
                    "name": "Netaxis Developer",
                    "score": 100
                },
                {
                    "active": true,
                    "name": "Netaxis Sales",
                    "score": 0
                }
            ]
        },
        {
            "name": "AvailabilitySkill",
            "skills": [
                {
                    "active": false,
                    "name": "Another skill"
                }
            ]
        },
        {
            "name": "ChatSkill",
            "skills": [
                {
                    "active": false,
                    "name": "I can Chat"
                }
            ]
        }
    ],
    "displayName": "Christophe BURY",
    "formal": false,
    "phoneNumber": "+33613575607",
    "type": "agent",
    "user": "sip:christophe.bury@netaxis.be",
    "userPrincipalName": "christophe@netaxisdev.onmicrosoft.com"
}

Get the list of free MS Teams users for Anywhere 365 linking

When adding a new agent or supervisor to an Anywhere 365 subsite, you need to get all available MS Teams users that are voice enabled (have a telephone number) and that have not been linked yet. This API returns such a list by looking voice enabled users in Fusion, enriching this list with MS Teams data and challenging this list against already linked agents and supervisors on Anywhere 365. As a user can be both assigned as an agent or a supervisor to an Anywhere 365 site, it is free as long at it has not be assigned to both roles.

Request

Endpoint

GET /api/v01/draas/{draas_instance}/tenants/{uuid}/subscriptions/{subscription_id}/anywhere365/sites/{site_id}/free_users

Authorization

Required role

tenants.instance.subscriptions.instance.anywhere365.sites.instance.free.users.list

Path Parameters

Parameter	Type	Description
draas_instance	string	See common parameters
uuid	string	A system generated unique ID (UUID) identifying the tenant managing the subscription
sub_id	integer	Index of a subscription for which you want to get the list of agents and supervisors
site_id	string	One of the Anywhere 365 subsite as returned by this API

URL/Query parameters

N/A

Body

N/A

Response

Status codes

Parameter	Description
200	The list of free users could be retrieved
400	Error while processing the request
403	The API consumer doesn't have sufficient rights to perform this action
404	The path tenant / subscription / Anywhere 365 subsite doesn't exist
500	Uncatched error on server side

Success

Body

Parameter	Type	Description	Conditional?
users	array	List of free user objects with relevant data for Anywhere 365 linking	no

Free User Object

Parameter	Type	Description	Conditional?
id	string	Unique ID of the user as read from Azure AD	yes
displayName	string	Display name of the user as read from Microsoft Teams	yes
phoneNumber	string	Phone number assigned to the user in Microsoft Teams	yes
userPrincipalName	string	User principal name in the Microsoft Azure AD meaning	yes
types	array	List of roles still available for this user. Possible values are: agent, supervisor or both	no

Example

{
    "users": [
        {
            "displayName": "Richard Lobster",
            "id": "7b0b3347-fd1a-4c2e-acf8-927063fffb6b",
            "phoneNumber": "+27102851536",
            "types": [
                "agent"
            ],
            "userPrincipalName": "RichardLobster@netaxisdev.onmicrosoft.com"
        },
        {
            "displayName": "John Doe",
            "id": "7372da36-521b-43f4-8b17-51653efb31c8",
            "phoneNumber": "+27102851545",
            "types": [
                "agent"
            ],
            "userPrincipalName": "johndoe@netaxisdev.onmicrosoft.com"
        },
        {
            "displayName": "Marty van de Veerdonk",
            "id": "927af5d9-8b79-4206-8143-c1f8bb0fc602",
            "phoneNumber": "+27102851554",
            "types": [
                "agent",
                "supervisor"
            ],
            "userPrincipalName": "marty.vandeveerdonk@netaxisdev.onmicrosoft.com"
        }
    ]
}

Get the list of skills of a subsite

When adding a new agent to an Anywhere 365 subsite, you need to get all available skills for this subsite to allow agent skills assignment. This API returns all skills of a subsite ordered by categories. Per default, all active states are set to false as the new agent to be created has no skills assigned yet.

Request

Endpoint

GET /api/v01/draas/{draas_instance}/tenants/{uuid}/subscriptions/{subscription_id}/anywhere365/sites/{site_id}/skills

Authorization

Required role

tenants.instance.subscriptions.instance.anywhere365.sites.instance.skills.list

Path Parameters

Parameter	Type	Description
draas_instance	string	See common parameters
uuid	string	A system generated unique ID (UUID) identifying the tenant managing the subscription
sub_id	integer	Index of a subscription for which you want to get the list of agents and supervisors
site_id	string	One of the Anywhere 365 subsite as returned by this API

URL/Query parameters

N/A

Body

N/A

Response

Status codes

Parameter	Description
200	The list of skills could be retrieved
400	Error while processing the request
403	The API consumer doesn't have sufficient rights to perform this action
404	The path tenant / subscription / Anywhere 365 subsite doesn't exist
500	Uncatched error on server side

Success

Body

Parameter	Type	Description	Conditional?
categories	array	List of category objects which summarizes the main skills categories	no

Example

{
    "categories": [
        {
            "name": "Skill",
            "skills": [
                {
                    "active": false,
                    "name": "Netaxis Developer"
                },
                {
                    "active": false,
                    "name": "Netaxis Sales"
                }
            ]
        },
        {
            "name": "AvailabilitySkill",
            "skills": [
                {
                    "active": false,
                    "name": "Another skill"
                }
            ]
        },
        {
            "name": "ChatSkill",
            "skills": [
                {
                    "active": false,
                    "name": "I can Chat"
                }
            ]
        }
    ]
}

Link an agent or supervisor to an Anywhere 365 subsite

Use this API to link an existing voice enabled MS Teams user as an agent or a supervisor to an Anywhere 365 subsite.

Request

Endpoint

POST /api/v01/draas/{draas_instance}/tenants/{uuid}/subscriptions/{subscription_id}/anywhere365/sites/{site_id}/agents

Authorization

Required role

tenants.instance.subscriptions.instance.anywhere365.sites.instance.agent.link

Path Parameters

Parameter	Type	Description
draas_instance	string	See common parameters
uuid	string	A system generated unique ID (UUID) identifying the tenant managing the subscription
sub_id	integer	Index of a subscription for which you want to integrate an Anywhere 365 main site
site_id	string	One of the Anywhere 365 subsite as returned by this API

URL/Query parameters

N/A

Body

Parameter	Type	Description	Conditional?
type	string	Type of the user to be linked, allowed values are agent or supervisor	no
user	string	SIP address of the agent or supervisor	no
formal	boolean	Flag that tells if an agent may op-in or opt-out a queue. Only relevant for agents, not relevant for supervisors	yes
userPrincipalName	string	User principal name in the Microsoft Azure AD meaning. This info is retrieved from this API call	no
phoneNumber	string	Phone number assigned to the agent or supervisor in Microsoft Teams. This info is retrieved from this API call	no
skills	array	List of skill objects to be assigned to the agent, not relevant for supervisors	yes

Example

{
    "type": "agent",
    "user": "sip:maciej.klunder@netaxis.be",
    "formal": false,
    "userPrincipalName": "maciej.klunder@netaxisdev.onmicrosoft.com",
    "phoneNumber": "+27102851535",
    "skills": [
        {
            "name": "Netaxis Sales",
            "score": 100
        },
        {
            "name": "I can Chat",
            "score": 99
        }
    ]
}

Response

Status codes

Parameter	Description
204	The agent or supervisor was linked successfully to the Anywhere 365 subsite
400	Error while linking the agent or supervisor to the Anywhere 365 subsite
403	The API consumer doesn't have sufficient rights to perform this action
404	The path tenant / subscription doesn't exist
500	Uncatched error on server side

Success

Body

N/A

Modify an agent or supervisor linked to an Anywhere 365 subsite

Use this API to modify an existing agent or supervisor from an Anywhere 365 subsite.

Request

Endpoint

PUT /api/v01/draas/{draas_instance}/tenants/{uuid}/subscriptions/{subscription_id}/anywhere365/sites/{site_id}/agents/{agent_id}

Authorization

Required role

tenants.instance.subscriptions.instance.anywhere365.sites.instance.agent.instance.update

Path Parameters

Parameter	Type	Description
draas_instance	string	See common parameters
uuid	string	A system generated unique ID (UUID) identifying the tenant managing the subscription
sub_id	integer	Index of a subscription for which you want to integrate an Anywhere 365 main site
site_id	string	One of the Anywhere 365 subsite as returned by this API
agent_id	string	One of the Anywhere 365 agent or supervisor user property (sip address) as returned by this API

URL/Query parameters

N/A

Body

Parameter	Type	Description	Conditional?
user	string	SIP address of the agent or supervisor	no
formal	boolean	Flag that tells if an agent may op-in or opt-out a queue. Only relevant for agents, not relevant for supervisors	yes
skills	array	List of skill objects to be assigned to the agent, not relevant for supervisors	yes
site_id	string	One of the Anywhere 365 subsite	yes

Example

{
    "user": "sip:maciej.klunder@netaxis.be",
    "formal": true,
    "skills": [
        {
            "name": "Netaxis Developer",
            "score": 66
        },
        {
            "name": "Another skill",
            "score": 15
        }
    ],
    "site_id": "netaxisdev.sharepoint.com,5db4803c-b318-41bb-b21d-b2d2e0fb8dcd,3960a723-d6c3-48b3-ae97-f864498c0580"
}

Response

Status codes

Parameter	Description
204	The agent or supervisor was modified successfully from the Anywhere 365 subsite
400	Error while modifying the agent or supervisor from the Anywhere 365 subsite
403	The API consumer doesn't have sufficient rights to perform this action
404	The path tenant / subscription doesn't exist
500	Uncatched error on server side

Success

Body

N/A

Unlink a list of agents and/or supervisors from an Anywhere 365 subsite

Use this API to unlink a list of agents and/or supervisors from an Anywhere 365 subsite.

Request

Endpoint

DELETE /api/v01/draas/{draas_instance}/tenants/{uuid}/subscriptions/{subscription_id}/anywhere365/sites/{site_id}/agents

Authorization

Required role

tenants.instance.subscriptions.instance.anywhere365.sites.instance.agents.list.unlink

Path Parameters

Parameter	Type	Description
draas_instance	string	See common parameters
uuid	string	A system generated unique ID (UUID) identifying the tenant managing the subscription
sub_id	integer	Index of a subscription for which you want to integrate an Anywhere 365 main site
site_id	string	One of the Anywhere 365 subsite as returned by this API

URL/Query parameters

N/A

Body

Parameter	Type	Description	Conditional?
agents	array	List of user property entries that correspond to agents you want to unlink from the subsite	yes
supervisors	array	List of user property entries that correspond to supervisors you want to unlink from the subsite	yes

Example

{
    "agents": [
        "sip:maciej.klunder@netaxis.be",
        "sip:christophe.bury@netaxis.be"
    ],
    "supervisors": [
        "sip:manuel.basilavecchia@netaxis.be"
    ]
}

Response

Status codes

Parameter	Description
204	The agent and/or supervisor list was unlinked successfully from the Anywhere 365 subsite
400	Error while unlinking the agent or supervisor list from the Anywhere 365 subsite
403	The API consumer doesn't have sufficient rights to perform this action
404	The path tenant / subscription doesn't exist
500	Uncatched error on server side

Success

Body

N/A

Unlinking an Anywhere 365 site

If you don't need Anywhere 365 services anymore, you can unlink the Anywhere 365 main site from your Fusion subscription. This API allows this unlinking process.

Request

Endpoint

DELETE /api/v01/draas/{draas_instance}/tenants/{uuid}/subscriptions/{subscription_id}/anywhere365/sites/{site_id}

Authorization

Required role

tenants.instance.subscriptions.instance.anywhere365.sites.instance.unlink

Path Parameters

Parameter	Type	Description
draas_instance	string	See common parameters
uuid	string	A system generated unique ID (UUID) identifying the tenant managing the subscription
sub_id	integer	Index of a subscription for which you want to unlink the Anywhere 365 main site
site_id	string	One of the Anywhere 365 subsite as returned by this API

URL/Query parameters

N/A

Body

N/A

Response

Status codes

Parameter	Description
204	The Anywhere 365 main site was unlinked successfully
400	Error while unlinking the Anywhere 365 main site
403	The API consumer doesn't have sufficient rights to perform this action
404	The path tenant / subscription doesn't exist
500	Uncatched error on server side

Success

Body

N/A

Get the list of business hours

Use this API to retrieve the list of business hours from an Anywhere 365 subsite.

Request

Endpoint

GET /api/v01/draas/{draas_instance}/tenants/{uuid}/subscriptions/{subscription_id}/anywhere365/sites/{site_id}/business_hours

Authorization

Required role

tenants.instance.subscriptions.instance.anywhere365.sites.instance.business_hours.list

Path Parameters

Parameter	Type	Description
draas_instance	string	See common parameters
uuid	string	A system generated unique ID (UUID) identifying the tenant managing the subscription
sub_id	integer	Index of a subscription for which you want to get the list of agents and supervisors
site_id	string	One of the Anywhere 365 subsite as returned by this API

URL/Query parameters

N/A

Body

N/A

Response

Status codes

Parameter	Description
200	The list of skills could be retrieved
400	Error while processing the request
403	The API consumer doesn't have sufficient rights to perform this action
404	The path tenant / subscription / Anywhere 365 subsite doesn't exist
500	Uncatched error on server side

Success

Body

Parameter	Type	Description	Conditional?
monday	array	List of business_hours objects.	no
tuesday	array	List of business_hours objects.	no
wednesday	array	List of business_hours objects.	no
thursday	array	List of business_hours objects.	no
friday	array	List of business_hours objects.	no
saturday	array	List of business_hours objects.	no
sunday	array	List of business_hours objects.	no

Business Hours Object

Parameter	Type	Description	Conditional?
id	integer	Business Hour ID	no
allDay	boolean	Is all day long?	no
end	string	End time	no
start	string	Start time	no

Example

{
    "friday": [
        {
            "allDay": false,
            "end": "23:59",
            "id": 5,
            "start": "00:00"
        }
    ],
    "monday": [
        {
            "allDay": true,
            "end": "23:59",
            "id": 1,
            "start": "00:00"
        },
        {
            "allDay": false,
            "end": "12:00",
            "id": 8,
            "start": "8:45"
        }
    ],
    "saturday": [
        {
            "allDay": false,
            "end": "23:59",
            "id": 6,
            "start": "00:00"
        }
    ],
    "sunday": [
        {
            "allDay": false,
            "end": "23:59",
            "id": 7,
            "start": "00:00"
        }
    ],
    "thursday": [
        {
            "allDay": false,
            "end": "23:59",
            "id": 4,
            "start": "00:00"
        }
    ],
    "tuesday": [
        {
            "allDay": false,
            "end": "23:59",
            "id": 2,
            "start": "00:00"
        }
    ],
    "wednesday": [
        {
            "allDay": false,
            "end": "23:59",
            "id": 3,
            "start": "00:00"
        }
    ]
}

Create a business hour

Use this API to create a new business hour into an Anywhere 365 subsite.

Request

Endpoint

POST /api/v01/draas/{draas_instance}/tenants/{uuid}/subscriptions/{subscription_id}/anywhere365/sites/{site_id}/business_hours

Authorization

Required role

tenants.instance.subscriptions.instance.anywhere365.sites.instance.business_hours.instance.create

Path Parameters

Parameter	Type	Description
draas_instance	string	See common parameters
uuid	string	A system generated unique ID (UUID) identifying the tenant managing the subscription
sub_id	integer	Index of a subscription for which you want to integrate an Anywhere 365 main site
site_id	string	One of the Anywhere 365 subsite as returned by this API

URL/Query parameters

N/A

Body

Parameter	Type	Description	Conditional?
allDay	boolean	Is all day long?	no
day	string	The name of the day of the week	yes
end	string	The end time (24H format)	yes
start	string	The start time (24H format)	yes

Example

{
    "allDay": false,
    "day": "saturday",
    "start": "08:00",
    "end": "16:00"
}

Response

Status codes

Parameter	Description
204	The business hour was created successfully into the Anywhere 365 subsite
400	Error while modifying the agent or supervisor from the Anywhere 365 subsite
403	The API consumer doesn't have sufficient rights to perform this action
404	The path tenant / subscription doesn't exist
500	Uncatched error on server side

Success

Body

N/A

Modify a business hour

Use this API to modify an existing business hour into an Anywhere 365 subsite.

Request

Endpoint

PUT /api/v01/draas/{draas_instance}/tenants/{uuid}/subscriptions/{subscription_id}/anywhere365/sites/{site_id}/business_hours/{id}

Authorization

Required role

tenants.instance.subscriptions.instance.anywhere365.sites.instance.business_hours.instance.update

Path Parameters

Parameter	Type	Description
draas_instance	string	See common parameters
uuid	string	A system generated unique ID (UUID) identifying the tenant managing the subscription
sub_id	integer	Index of a subscription for which you want to integrate an Anywhere 365 main site
site_id	string	One of the Anywhere 365 subsite as returned by this API
id	string	One of the business hour ID of the Anywhere 365 subsite

URL/Query parameters

N/A

Body

Parameter	Type	Description	Conditional?
allDay	boolean	Is all day long?	no
end	string	The end time (24H format)	yes
start	string	The start time (24H format)	yes

Example

{
    "allDay": false,
    "start": "08:00",
    "end": "16:00"
}

Response

Status codes

Parameter	Description
204	The business hour was modified successfully into the Anywhere 365 subsite
400	Error while modifying the agent or supervisor from the Anywhere 365 subsite
403	The API consumer doesn't have sufficient rights to perform this action
404	The path tenant / subscription doesn't exist
500	Uncatched error on server side

Success

Body

N/A

Delete a business hour

Use this API to delete an existing business hour into an Anywhere 365 subsite.

Request

Endpoint

DELETE /api/v01/draas/{draas_instance}/tenants/{uuid}/subscriptions/{subscription_id}/anywhere365/sites/{site_id}/business_hours/{id}

Authorization

Required role

tenants.instance.subscriptions.instance.anywhere365.sites.instance.business_hours.instance.delete

Path Parameters

Parameter	Type	Description
draas_instance	string	See common parameters
uuid	string	A system generated unique ID (UUID) identifying the tenant managing the subscription
sub_id	integer	Index of a subscription for which you want to integrate an Anywhere 365 main site
site_id	string	One of the Anywhere 365 subsite as returned by this API
id	string	One of the business hour ID of the Anywhere 365 subsite

URL/Query parameters

N/A

Body

N/A

Response

Status codes

Parameter	Description
204	The business hour was deleted successfully into the Anywhere 365 subsite
400	Error while modifying the agent or supervisor from the Anywhere 365 subsite
403	The API consumer doesn't have sufficient rights to perform this action
404	The path tenant / subscription doesn't exist
500	Uncatched error on server side

Success

Body

N/A

Get the list of Anywhere 365 filters

This API call returns all available filters related to a subscription.

Request

Endpoint

GET /api/v01/draas/{draas_instance}/tenants/{uuid}/subscriptions/{subscription_id}/anywhere365/filters

Authorization

Required role

tenants.instance.subscriptions.instance.anywhere365.filters.list

Path Parameters

Parameter	Type	Description
draas_instance	string	See common parameters
uuid	string	A system generated unique ID (UUID) identifying the tenant managing the subscription
sub_id	integer	Index of a subscription for which you want to get the filters list

URL/Query parameters

N/A

Response

Status codes

Parameter	Description
200	Anywhere 365 filters have been found
400	Error while processing the request
403	The API consumer doesn't have sufficient rights to perform this action
404	No MS Teams user found or the path tenant / subscription doesn't exist
500	Uncatched error on server side

Success

Body

Parameter	Type	Description	Conditional?
filters	array	A list of filter objects related to the main site	no

Filter Object

Parameter	Type	Description	Conditional?
id	integer	ID of the filter in the SRE database	no
a365Id	string	Reference of the Microsoft Sharepoint list defining the Anywhere 365 main site	no
siteId	string	Reference of the Microsoft Sharepoint list defining the Anywhere 365 subsite	no
siteName	string	Name of the Anywhere 365 subsite	no

Example

{
    "filters": [
        {
            "id": 4,
            "a365Id": "netaxisdev.sharepoint.com,0028d4fa-7291-4047-b559-787f7a5136cd,8fa69c4c-64a0-45bd-b87b-aee2ac01f849",
            "siteId": "netaxisdev.sharepoint.com,0028d4fa-7291-4047-b559-787f7a5136cd,e114e6fb-393b-4732-8549-e0384f8e1131",
            "siteName": "Office and Administration Paris"
        }
    ]
}

Create an Anywhere 365 filter

Use this API to create a new filter into an Anywhere 365 main site.

Request

Endpoint

POST /api/v01/draas/{draas_instance}/tenants/{uuid}/subscriptions/{subscription_id}/anywhere365/filters

Authorization

Required role

tenants.instance.subscriptions.instance.anywhere365.filters.create

Path Parameters

Parameter	Type	Description
draas_instance	string	See common parameters
uuid	string	A system generated unique ID (UUID) identifying the tenant managing the subscription
sub_id	integer	Index of a subscription for which you want to integrate an Anywhere 365 main site

URL/Query parameters

N/A

Body

Parameter	Type	Description	Conditional?
a365Id	string	The Anywhere 365 ID of the main site	no
siteId	string	The Anywhere 365 ID of the sub site	no
siteName	string	The name of the sub site	no

Example

{
    "a365Id": "netaxisdev.sharepoint.com,0028d4fa-7291-4047-b559-787f7a5136cd,8fa69c4c-64a0-45bd-b87b-aee2ac01f849",
    "siteId": "netaxistest.sharepoint.com,26910c72-af43-4e15-bbfc-8b5d8cb8890f,6921392f-d048-4f03-8901-533d7f09e7ee",
    "siteName": "Office and Administration Bern"
}

Response

Status codes

Parameter	Description
200	The filter was created successfully into Anywhere 365
400	Error while creating the filter or Anywhere 365 feature is not enabled
403	The API consumer doesn't have sufficient rights to perform this action
404	The path tenant / subscription doesn't exist
500	Uncatched error on server side

Success

Body

Parameter	Type	Description	Conditional?
id	integer	Index of the created Anywhere 365 filter	no

Example

{
    "id": 3
}

Delete an Anywhere 365 filter

Use this API to delete a filter from a subscription.

Request

Endpoint

DELETE /api/v01/draas/{draas_instance}/tenants/{uuid}/subscriptions/{subscription_id}/anywhere365/filters/{filter_id}

Authorization

Required role

tenants.instance.subscriptions.instance.anywhere365.filters.delete

Path Parameters

Parameter	Type	Description
draas_instance	string	See common parameters
uuid	string	A system generated unique ID (UUID) identifying the tenant managing the subscription
sub_id	integer	Index of a subscription for which you want to integrate an Anywhere 365 main site
filter_id	integer	Index of a Anywhere 365 filter you want to delete

URL/Query parameters

N/A

Body

N/A

Response

Status codes

Parameter	Description
204	The Anywhere 365 filter was deleted successfully or not found
400	Error while deleting the filter or Anywhere 365 feature is not enabled
403	The API consumer doesn't have sufficient rights to perform this action
404	The path tenant / subscription doesn't exist
500	Uncatched error on server side

Success

Body

N/A