Fusion for UCaaS

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Solution overiew ​

Fusion “The Docking station” ​

The Fusion solution can be seen as a “docking station” where SPs can connect to and which grant them access to multiple cloud voice platforms like MS Teams, Zoom, Google Voice,... but also to cloud voice application services like Mutare (voicemail transcription services), Dubber (call recording services), or Anywhere365 (Contact Center service on MS Teams).

Fusion

What is Fusion ​

Fusion consists of three layers:

  • The automation: the provisioning of all the elements to facilitate the onboarding and management of users to voice within UC environments. Fusion aims to automate:

    • The management of users (creation, listing and deletions) in those platforms.
    • The management of phone numbers and the association of phone numbers to users.

  • The infrastructure: which provides a communication layer between cloud and telephony and where the voice traffic is transit in a secured way. This layer is synchronised with the automation layer to offer seamless routing of calls to/from the correct tenants within those UCaaS platforms.

  • The interconnect: providing an access to the telephony network. This part is mainly done by the SPs.

Fusion layers

Why Fusion ​

In terms of benefits, Fusion delivers the following ones:

  • Integrate once and connect to multiple cloud services which

    • Reduces the dependency to one UCaaS solution.
    • Makes the solution future proof - only one investment is needed.
    • Gains agility and reduces time-to-market.

  • Automated provisioning which

    • Makes scaling possible
    • Reduces cost-to-serve and manual errors.

  • Selfcare capabilities which allows to reduce cost for the service provider by allowing the customer to manage their solution by themselves.

  • Flexible to integrate as the solution is fully API driven.

Benefits