Overview

This User Guide provides an overview on how to use the Fusion platform as a user.

Who is the target audience?

The user in this guide can either be an end user of the platform or an administrator from a distributor or reseller. The user can also be an administrator of a service provider using Fusion to provide services to its customers or resellers.

What is Fusion?

Fusion is a cloud platorm which offers easy provisioning and routing to popular Unified Communication as a Service platforms (such as Microsoft Teams, Zoom...).

In particular, Fusion aims to automate

• The management of users (creation, listing and deletions) in those platforms
• The management of phone numbers and the association of phone numbers to users
• The routing of calls to/from the correct tenants within those UCaaS platforms

Multi-tenancy

Fusion is a multi-tenants platform with a hierarchical structure.

• The group level is the highest hierarchical entity. It gives access to all other entities below as the top level container for distributors, resellers or tenants.
• The distributor level is the second level below a group.
• The reseller level is the third level below a distributor.
• The tenant is the final (and lowest level). It typically is an entreprise using Fusion for his day-to-day telephony needs.