Orders and Products

Fusion relies on an external billing platform to invoice the end customers as Fusion itself does not come with its own invoicing capabilities. A external billing platform will typically invoice

• Setup and recurrent charges associated to licenses and phone numbers
• Voice traffic based on Call Data Records

In this section, we will focus on the first point: license and phone numbers.

To synchronize the customer invoicing with those licenses and phone numbers assignments, Fusion expects to receive orders for products. Based on those orders, Fusion will allow the customer to provision up to a certain amount of licenses and phone numbers (called entitlements).

While products are typically created once (and rarely updated), orders will be placed on a regular basis by customers to cope with the increase of usage. The customer (or its reseller, distributor) is responsible to order the appropriate amount of licenses and phone numbers to be able to perform its operations.

Products

A group entity has the possibility to create its own products. This is typically done when onboarding a new group on the Fusion platform. Products can be viewed, created, edited and deleted directly through the Fusion portal or through the Fusion API.

A product is made of various SKUs. SKUs can be of two types:

• License. Two type of licenses are available.
  • A Fusion specific license that is valid for one end user associated to one phone number. A Fusion license is thus only consumed when a end user is linked to a phone number.
  • A SIP trunk license. This license gives access to one simultaneous SIP call on the Fusion platform. This allows to limit the amount of call a specific tenant/subscription can perform
• Entitlement. This regroup all phone numbers types available. A potential entitlement can for example be a 'UK geographic phone number'.

A single product can then regroup a collection of SKUs, with a certain quantity for each SKU. This can also be defined when creating a product. For example, you could create a specific product with one single Fusion license and one Belgian geographic phone number.

A product can also me modified, both for the SKUs it regroups and for the quantity it is made of.

Orders

Once products have been created, those can be ordered. A successful order will add the relevant amount of licenses and entitlements to a customer's subscription.

On the Fusion platform, an order can only be placed by the group entity. Fusion considers that the single source of truth for billing is the group's billing platform and would thus only accept orders from that level.

This action can thus either be done by an agent of the group entity (for example a back office agent of the service provider using Fusion to provide services to its own customers) or through an API call, coming from the provisioning platform of that group entity.